en
Browse web
Join us

Terms And Conditions

User’s Terms & Conditions

Welcome to Chipmunks.in, by continuing to browse and use this website and Chipmunks mobile applications you agree to comply with and be bound by the following terms and conditions of use.

The Term “Chipmunks” “Us”, “We” or “our” refers to the owner of website and mobile applications. The Term “You”, “User, or “user” shall mean any natural or legal person who shall transaction on the Platform by providing registration data while registering on the Platform by using computer system or mobile application.

Terms of Use:

These terms of use (the “Terms of Use”) govern your use of our website www.Chipmunks.in (the “Website”) and our “Chipmunks” application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”. Please read these Terms of Use carefully before you use the services.

If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to immediately uninstall the App or stop using the website. By installing, downloading or even merely using the Platform, you shall be contracting with Chipmunks and you signify your acceptance to this Terms of Use and other Chipmunks policies (including Cancellation & Refund Policy and Privacy Policy) as posted on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, and create a legally binding arrangement to abide by the same.

Chipmunks as an online marketplace platform provides the following services:

  1. Chipmunks facilitate the merchants /sellers (dealing in – selling consumer goods & services, pharmacy, preparing food & beverages) and buyers to transact in between.
  2. The buyers (“Buyer/s“) can choose and place orders (“Orders“) from a variety of products / Items and services listed and offered for sale by various merchants / sellers including but not limited to the grocery stores, restaurants, pharmacy, bakery (“Merchant/s“), on the Platform.
  3. It allows you to purchase Items from Non-Tied Up Merchants and get the same delivered to you by the Chipmunks Delivery Partners ("Delivery Services");
  4. It allows you to pick up- and drop off packages from 1 (one) location to the other through the Delivery Partner ("Pick Up and Drop Off Services");

You shall be eligible to avail the Chipmunks Services as per applicable laws. If you are purchasing any medicinal product, using the Platform, for which you are required to have a valid prescription from a medical practitioner, you shall, ensure that physician, as far as possible, prescribe drugs with generic names and he / she shall ensure that there is a clear prescription and will upload the same on the Platform, while initiating a transaction with respect to the same on the Platform. Failure to do the same shall result in cancellation of the transaction. Only upon verification of the medical prescription, will you be able to avail the Chipmunks Services for purchasing the required medicines.

Chipmunks enables delivery of such Orders at select localities of serviceable cities across Jamshedpur by connecting Chipmunks delivery partners (“CDP”) who will be responsible for providing the pick-up and delivery services and completing Tasks initiated by the users of the Platform (Buyers or Merchants). The Platform Services and Delivery Services are collectively referred to as “Services“. For both Platform Services and Delivery Services, Chipmunks is merely acting as an intermediary between the Merchants and Buyers and/or CDPs and Buyers/Merchants.

CDPs are individual entrepreneurs engaged with Chipmunks on a voluntary. CDPs are independent contractors and are free to determine their timings of work.  Chipmunks does not control on the CDPs and the relationship between the CDPs and Chipmunks is not that of an agent and principal or employee and employer.

For the pickup and delivery services and completing the orders, CDPs may charge the Buyers or Merchants, a service fee. Service fee is Charged on the basis of various factors including but not limited to distance covered, Weight of order, time taken, demand for delivery services/Tasks, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time.

Chipmunks does not provide any guarantee to you that the Chipmunks Services will be made available to you at all times or at every place.

Amendments

These Terms of Use are subject to modifications. Chipmunks reserve the right to modify or change these Terms of Use and other Chipmunks policies at any time with or without prior notice to Users (Buyers / Merchants). You shall be liable to update yourself of such changes while using the platform’s website & mobile applications. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Chipmunks policies (including Cancellation & Refund Policy and Privacy Policy) as updated on the Platform from time to time.

Use of Platform and Services:

All the terms commercial/contractual are offered by & agreed between Buyers & Merchants alone. Chipmunks does not have any involvement or control over such commercial/contractual terms include the Price, applicable taxes, shipping cost, payment terms, manufacturing date, date of expiry or shelf life, guarantee or warranty related to product and services and after sale services, between buyers and merchants. Chipmunks may however, offer support service to merchants in respect of order fulfillment, mode of payment, payment collection, call support or other support. The price, descriptions of products & services offered by the merchant only, Chipmunks has no role to play in such role in anyway.

  1. Chipmunks does not make any representation or warranty of any product & services (Quality, value, stability etc.) of any of the merchants. You are advised to independently verify the merchant that you choose to deal with on the platform and use your best judgment on that behalf. All Merchant offers and third-party offers are subject to respective party terms and conditions. Chipmunks takes no responsibility for such offers.
  2. Chipmunks is not responsible for any non-performance or breach of any contract entered into between Buyers and Merchants, and between Merchants/Buyers and CDP on the Platform. Chipmunks cannot and does not guarantee that the concerned Buyers, Merchants and CDPs will perform any transaction concluded on the Platform. Chipmunks is not responsible for unsatisfactory or non-performance of product or services or damages or delays as a result of products which are out of stock, expired, unavailable or back ordered.
  3. Chipmunks is operating an online marketplace and assumes the role of facilitator, and does not at any point of time during any transaction between Buyer and Merchant and/or Buyer and CDP on the Platform come into or take possession of any of the products or services offered by Merchant or CDP. At no time shall Chipmunks hold any right, title or interest over the products nor shall Chipmunks have any obligations or liabilities in respect of such contract entered into between Buyer and Merchant and/or Buyer and CDP.
  4. Chipmunks is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services is only between the Merchant and the Buyer. In case of complaints from the Buyer pertaining to efficacy, quality, or any other such issues, Chipmunks shall notify the same to Merchant. The Merchant shall be liable for redressing Buyer complaints. In the event you raise any complaint on any Merchant accessed using our Platform, we shall assist you to the best of our abilities by providing relevant information to you, such as details of the Merchant and the specific Order to which the complaint relates, to enable satisfactory resolution of the complaint.
  5. Similar to the above, Chipmunks is only providing a platform for communication with CDP and does not provide any pick-up and delivery services or Task completion services with respect to the Orders placed by Merchants/Buyers on the Platform as it is merely facilitating Delivery Services by connecting the Merchants/Buyers with the CDP through the Platform. In case of complaints by the Merchants/Buyers for deficiency or lapse in the delivery services or Task completion services provided by CDP, Chipmunks shall notify the same to the CDP and also assist Merchants/Buyers to the best of its abilities to enable satisfactory resolution of the complaint.
  6. In case of Purchase Services, it is the duty of the Merchants to share the updated Item list along with its prices on the Platform. Chipmunks shall not be responsible for any inaccurate Item listing on the Platform. Further, you hereby agree and acknowledge that for certain Items (Items that are perishable in nature or Item whose price varies periodically), it may not be possible for the Merchants to list out the exact price or prices of such Items on the Platform. The above shall also be applicable to the provision of Purchase Services. In such cases, the Delivery Partner upon reaching the Merchant outlet shall intimate you about the Item price and you shall be required to confirm the purchase of the Item and you shall make the payment for the same to complete the transaction, however if you do not confirm the purchase of the Item and do not make payment for the Item, you shall pay such fees as may be communicated to you on the Platform for the efforts of the Delivery Partner.
  7. Chipmunks does not check or verify the packages that are being picked up and dropped off on behalf of you or the Items that are being delivered to you by the Delivery Partner, and therefore Chipmunks shall have no liability with respect to the same. However, if it comes to the knowledge of Chipmunks that you have packaged any illegal or dangerous substance or availed the Pick- up and Drop-Off Services using the Platform to deliver any illegal or dangerous substance, Chipmunks shall have the right to report you to the government authorities and take other appropriate legal actions against you.
  8. Chipmunks shall be entitled at any time without giving any reason terminates your request for any Chipmunks Service.
  9. You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Delivery Partners around your area at the time of such scheduling and re-scheduling a transaction. Should you choose to reschedule a transaction on the Platform at a later point of time, you shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per your convenient time.

Disclaimer: Prices of any product(s) or its information as reflected on platform may be reflecting incorrect due to some technical issue or typographical errors by Merchant, in such case Merchant may cancel Buyer’s order(s).

The Merchant shall be solely responsible for any warranty/guarantee/after sale service of the goods or services sold to the Buyers and in no event shall be the responsibility of Chipmunks. The transactions are bilateral between the Merchant and Buyer, and between Merchant/Buyer and CDP, therefore, Chipmunks is not liable to charge or deposit any taxes applicable on such transactions. 

 

Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

 

Intellectual Property Rights

Unless otherwise indicated, the Site and the Marketplace Offerings are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the India. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site or the Marketplace Offerings and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose or whatsoever, without our express prior written permission.

 

User Registration

You may be required to register on Chipmunks App/Web by creating a Chipmunks account. Your personal information including your name, contact details, valid phone number will be required while registering on the Platform in order to access the Chipmunks Marketplace. you agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. 

User Representations

By using the Site or the Marketplace Offerings, you represent and warrant that:(1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not under the age of 18; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (6) you will not access the Site or the Marketplace Offerings through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; and (8) your use of the Site or the Marketplace Offerings will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). you may not use the Site or the Marketplace for any illegal or unauthorized purpose nor may you, in the use of Marketplace, violate any laws. Among unauthorized Marketplace are the following: intoxicants of any sort; illegal drugs or other illegal products; alcoholic beverages; games of chance; and pornography or graphic adult content, images, or other adult products. Postings of any unauthorized products or content may result in immediate termination of your account and a lifetime ban from use of the Site.

Offers, Coupons & Discounts

We reserve the right to limit the quantities of the Product(s), Offers & Coupons offered or available on the Site by Merchant (s) or by us. We reserve the right to discontinue any Offerings, discount or coupons at any time for any reason.

You hereby agree and acknowledge that the Offers are being extended by Chipmunks at its sole independent discretion and nothing shall entitle you to any of the Offers. You shall read the terms and conditions of the Offers carefully before availing them.

Purchase & Payments

We accept the following forms of payment:
– Visa
– Master card
– Phone pe
– G pay
– UPI Payment
You agree to provide current, complete, and accurate purchase and account information for all purchases of offered Products & Services by marketplace made via the Chipmunks Site or mobile applications. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Rupee (₹).

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Marketplace. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Refunds Policy

Please review our Return Policy posted on the Site prior to making any purchases

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

  1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  3. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site  and/or the Content contained therein.
  4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
  5. Use any information obtained from the Site in order to harass, abuse, or harm another person.
  6. Make improper use of our support services or submit false reports of abuse or misconduct.
  7. Use the Site in a manner inconsistent with any applicable laws or regulations.
  8. Engage in unauthorized framing of or linking to the Site.
  9. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Marketplace Offerings.
  10. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  11. Delete the copyright or other proprietary rights notice from any Content.
  12. Attempt to impersonate another user or person or use the username of another user.
  13. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
  14. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
  15. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Marketplace Offerings to you.
  16.  Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
  17. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  18. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
  19. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
  20. Use a buying agent or purchasing agent to make purchases on the Site.
  21. Make any unauthorized use of the Marketplace Offerings, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  22. Use the Marketplace as part of any effort to compete with us or otherwise use the Site  and/or the Content for any revenue-generating endeavor or commercial enterprise.

Guidelines for Reviews

We may provide you areas on the Site to leave reviews or ratings. Chipmunks shall have the right to display the information, feedback, ratings, reviews etc. provided by you on the Platform. When posting a review, you must comply with the following criteria:

  • You should have firsthand experience with the person/entity being reviewed;
  • Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language;
  • Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;
  • Your reviews should not contain references to illegal activity;
  • You should not be affiliated with competitors if posting negative reviews;
  • You should not make any conclusions as to the legality of conduct;
  • You may not post any false or misleading statements; and
  • You may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, nonexclusive, worldwide, royalty-free, fully-paid, assignable, and sub licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

Mobile Application Term of Use

Use License

If you access the Marketplace via a mobile application ( IOS & Android devices), then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms of Use.

You shall not:

(1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the application; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application; (5) use the application for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the application available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the application for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the application; (8) use the application to send automated queries to any website or to send any unsolicited commercial e-mail; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.

Social Media

As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. you represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. you will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time. PLEASE NOTE THAT youR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH youR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY youR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. you acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. you can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

 

Submission

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions
for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. you agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any
proprietary right in your Submissions.

Term & Termination

These Terms of Use shall remain in full force and effect while you use the Site.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE AND THE MARKETPLACE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE youR USE OR PARTICIPATION IN THE SITE AND THE MARKETPLACE OR DELETE youR ACCOUNT AND ANY CONTENT OR INFORMATION THAT you POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

 

Modifications & Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change,suspension, or discontinuance of the Site or the Marketplace Offerings. We cannot guarantee the Site and the Marketplace Offerings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the Marketplace Offerings at any time or for any reason without notice to you. you agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Marketplace Offerings during any downtime or discontinuance of the Site or the Marketplace Offerings. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or the Marketplace Offerings or to supply any corrections, updates, or releases in connection therewith.

User Data

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Marketplace Offerings, as well as data relating to your use of the Marketplace Offerings. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Marketplace Offerings. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

Limitations of liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site or the marketplace, even if we have been advised of the possibility of such damages.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Marketplace Offerings; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site or the Marketplace Offerings with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Marketplace Offerings constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not
affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Marketplace Offerings. you agree that these Terms of Use will not be construed against us by virtue of having drafted them. you hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

Send Parcel (Pick Up and Drop Off Services)

  1. As a part of the Chipmunks Services, Chipmunks also gives you an option to avail the Pick Up and Drop Off Services being provided by the Delivery Partners.
  2. You can initiate a transaction on the Platform by which you may (through the help of a Delivery Partner) send packages at a particular location. The Pick Up and Drop Off Services are provided to you directly by the Delivery Partner and Chipmunks merely acts as a technology platform to facilitate transactions initiated on the Platform and Chipmunks does not assume any responsibility or liability for any form of deficiency of services on part of the Delivery Partner.
  3. Upon initiation of a request for Pick Up and Drop Off Services on the Platform, depending upon the availability of Delivery Partner around your area, Chipmunks will assign a Delivery Partner to you. The Delivery Partner shall pick up the Item from a location designated by you on the Platform and drop off the Items at a particular location designated by you. While performing the Pick Up and Drop off Services, the Delivery Partner shall act as an agent of you and shall act in accordance with your instructions. You agree and acknowledge that the pick-up location and the drop off location has been added by you voluntarily and such information will be used for the Chipmunks Services and shall be handled by Chipmunks in accordance with the terms of its Privacy Policy.
  4. You agree that you shall not request for a Pick Up and Drop Off Services for Items which are illegal, hazardous, dangerous, or otherwise restricted or constitute Items that are prohibited by any statute or law or regulation or the provisions of this Terms of Use.
  5. you agree that before requesting a Pick-up and Drop-off Service, you are well aware of the contents of the package sent or requested by you through registered Delivery Partner, and that such contents are legal and within limits of transportation under any applicable laws. Such contents shall not be restricted and/or banned and/or dangerous and/or prohibited for carriage (such items include, but are not limited to, radio-active, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers, cyanides, precipitates, gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds, currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, antiques, works of art, lottery tickets and gambling devices, livestock, fish, insects, animals, plants and plant material, human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens, hazardous or bio-medical waste, wet ice, pornographic materials, contraband, bottled alcoholic beverages or any intoxicant or narcotics and psychotropic substances or any other prohibited material or material for the transportation of which specific authorization/license is required under applicable laws).
  6. You are also aware that the Delivery Partner may choose to perform the Pick Up and Delivery Services requested by you. Further, for Delivery Services through “Any store in the city” option available on the Platform, it is recommended that you cautiously review and confirm the Item picture shared by your Delivery Partner (“Item Picture/(s)”) for your confirmation. Subject to these Terms of Use and any other policies of the Company, Item Pictures and your confirmation thereof shall be relied upon by the Company in case of any dispute between you and your Delivery Partner with respect to the Item ordered through “Any store in the city”. In case, the Item Picture/(s) is different from the Item listed by you in your order, you should immediately reach out to your Delivery Partner and request to share the correct Item Picture/(s). Your confirmation to an Item Picture shall be construed as a deemed acceptance for the modified/different Item.
  7. You also agree that, upon becoming aware of the commission any offence by you or your intention to commit any offence upon initiating a Pick-up and Drop-off Service or during a Pick-up and Drop-off service of any Item(s) restricted under applicable law, the Delivery Partner may report such information to Chipmunks or to the law enforcement authorities.

Use of Parcel Service for Business Purpose : 

1. Payment Method and Responsibility:

  • You will have full control over payment collection from your customer, offering various methods like cash, credit card, and online payments.
  • Chipmunks will not engage in direct customer payment collection to maintain a hassle-free experience.

2. Precise Customer Location Tagging:

  • To ensure accurate delivery and fair delivery charges, you are required to ensure that the exact location of the customer is tagged when placing parcel orders through our app.
  • Any discrepancies in distance between the tagged location and the actual delivery location may impact the delivery charges. In such cases, the difference in the amount can be requested by Chipmunks at a later point to account for the additional distance covered. This ensures transparency and fairness in delivery pricing.

3. Undelivered or Return of Parcel:

  • In the rare event of undelivered parcels due to reasons such as an inaccurate address, unresponsive customers, or customer-initiated returns (quantity or quality-related), you will bear the responsibility for associated delivery charges.
  • This responsibility extends to cover returns due to customer preference.

4. Availability of Delivery Personnel:

  • We understand that there may be instances with varying numbers of available delivery personnel. Chipmunks respect the flexibility of our delivery partners to work as they choose and will not impose any binding schedules.

5. Rider Surge for Bad Weather or other reasons:

  • To compensate our delivery partners for additional risks during adverse weather conditions, we may apply a rider surge charge. This will be mentioned transparently to you while booking.

6.  Liability and Insurance:

  • Chipmunks  provides comprehensive insurance coverage of  20% of the order value, up to Rs 100 to safeguard against potential damages, theft, or loss during delivery.
  • We will work collaboratively with you to handle any situations requiring insurance claims effectively.

7. Delivery Timelines:

  • Chipmunks commits to delivering parcels within specified timeframes, ensuring prompt and reliable service.
  • Any unforeseen delays will be addressed swiftly, with compensations or alternative solutions readily provided.

8. Cancellation and Refund Policy:

  • A clear and customer-centric policy on order cancellations and refunds will be established, promoting transparency and customer satisfaction.

9. Data and Privacy:

  • Chipmunks is deeply committed to safeguarding customer data, adhering to all relevant data privacy laws and regulations.
  • Any customer information shared with us will be treated with the utmost confidentiality and care.

10. Use of Receiver Details:

  • By utilizing our parcel delivery service, you acknowledge and consent that the receiver details provided by your business may be used by Chipmunks for essential communication purposes. This includes, but is not limited to, calling or texting the receiver if required during the delivery process. This ensures a seamless and efficient delivery experience, allowing us to address any unforeseen circumstances or confirm delivery specifics with the recipient.

11. Termination of Agreement:

  • Both parties retain the right to terminate the partnership under specified conditions, with a 5 Days notice required for a seamless transition.

12. Conflict Resolution:

  • Our commitment to open communication ensures that any disputes or conflicts will be resolved collaboratively and promptly.

13. Compliance with Regulations:

  • We pledge to abide by all applicable laws and regulations, including stringent adherence to health and safety standards, to ensure a smooth and compliant partnership.

14. Customer Feedback Loop:

  • To continually enhance our partnership, we propose establishing a customer feedback loop to address comments, suggestions, and areas of improvement together.

 

Merchant (Restaurant) Partner Terms of use

 

The Chipmunks Master Framework Letter (“Letter”) along with the Restaurant/Merchant Partner Terms of Use (“Terms”), represents and confirms our mutual Terms with respect to the Restaurant/Merchant Partner’s participation on the proprietary mobile platform currently made available by Chipmunks (“Chipmunks” or “us”) or its affiliates, from time-to-time, and referred to as the “Chipmunks App”. Upon signing by both parties, the Letter and the Chipmunks Restaurant/Merchant Terms of Use binding and enforceable legal contract between you and Chipmunks as of the date set forth above (“Effective Date”)

The Terms with you are as follows:

Intended Projects

We each agree to work in good faith with one another on certain collaborative projects, (as described below) or other projects as we mutually agree, in connection with the food or packaged food item(s) or any grocery item(s) and/or beverages the Restaurant/Merchant makes available (each, a “Meal” or “Item(s)”, as interchangeably used under these Terms) via the Chipmunks App. Each project will be further specified in an Addendum, and any such project will only be undertaken once we mutually execute such Addendum.

The suggested search term(s) or Restaurant/Merchant item(s) visible on the Chipmunks App is the general availability of Meals during the Restaurant’s normal business hours. The Restaurant/Merchant’s customers (the “Buyers” and/or “Chipmunks App Users”/” User(s)”) may select Meals from the displayed search term(s)/listing(s) on the Chipmunks App.

Delivery:

The “Chipmunks web dashboard” & “Chipmunks partner app” will be provided to the restaurants / merchants to access on-demand delivery service by the Chipmunks delivery partners. For the sake of clarity, neither Chipmunks nor its affiliates provide any delivery or logistics services, but Chipmunks provides a platform for restaurants/outlets like yours to connect with Delivery Partners for delivery services, and provides access to payment processing and related information to services in connection with the sale of the Meals.  “Delivery Partner” or “Chipmunks Delivery Partners” is defined as an independent contractor who intends to provide on-demand delivery services using Chipmunks Delivery Partner app. For the sake of clarity, you, through the services provided by Delivery Partners, are responsible for the delivery of Meals and you maintain possession, control and care of the Meals at all times. You shall have marketable legal right and title to sell the products or render the services. You shall not offer any products or services which are illegal, unlawful, expired and in violation of applicable laws and policies. Chipmunks will not be liable for any damage or loss incurred by the Users in relation to the delivery of the Meals and will follow reasonable guidance you provide regarding the delivery of the Meals.

 

Availability of Meal(s)/Item(s)

  • Meal(s)/Item(s).Chipmunks will provide you reasonable advice regarding demand prediction, which you may use in connection with your determination of the quantity and type of Meals/Items made available via the Chipmunks App. You are fully responsible for quality, safety and delivery of the Meals/Items and you shall adhere to all applicable laws and regulations in relation to the preparation, provision, packaging and delivery of the Meals/Items. You will determine any quality, portion, size, ingredient or other criteria (including those of laws and regulations) that apply to the Meals/Items (“Criteria”) and you are solely responsible for ensuring that the Meals/Items meet such criteria whenthen are made available via the Chipmunks App. In the event of failing to provide Meals/Items that adhere to the Criteria (each, a “Substandard Meal/Item”), Chipmunks is under no obligation to make such Substandard Meals/Items available for sale via the Chipmunks App.
  • You are responsible for determining and setting the retail price (“Retail Price”) for each Meal/Item and duly informing Chipmunks from time to time, including any Meal/Item discount(s)/discounts on offer from time to time. You shall be the “retailer” or “seller” of all Meals/Items for the purpose of any indirect tax (such as value added tax, sales tax, service tax, goods and services tax) (“Indirect Tax”) and the responsible party for collection and remittance of applicable Indirect Tax. For the sake of clarity, the Retail Price for each Meal/Item shall include Indirect Tax, as applicable. You undertake that all applicable taxes on meal(s)/item(s) & delivery would be deposited by you with the government treasury within stipulated timelines. Except as may be expressly agreed in this Terms, each party shall be responsible for its expenses and costs during its performance under this Terms.
  • Meal/Item Inventory. You maintain title to all Meal/Item inventory until each Meal/Item is delivered to a User. You are responsible for the costs of all Meals/Items. Whenever a User wishes to avail Meals/Items or Service as identified by the App, Chipmunks will notify the Restaurant Partner of the specifications and particulars of the order as is received from the User. Upon receipt of an order request from a User, the Restaurant Partner shall keep ready the product or provide any service as required by the User. In the event the specifications are not sufficient for the Restaurant/Merchant Partner to process any order, the Restaurant/Merchant Partner must seek further information as required.
  • Notwithstanding these Terms, Chipmunks reserves the right to temporarily discontinue Services or permanently terminate with immediate effect for material breach or non-compliance by the Restaurant Partner which includes, but is not limited to, the following instances:
    • User/Buyer complaints received by Chipmunks which are directly or indirectly attributable to the quality of food provided by the Restaurant Partner either through poor ratings, as defined by Chipmunks, through calls placed with Chipmunks or through any other means;
    • Breach of the provisions of the Food Safety and Standards Act, 2006 and the rules and regulations, made there under, by Restaurant Partner;
    • Breach of the representations and warranties of the Restaurant Partner; or
    • Any other material breach of the terms.
    • Notwithstanding anything contained under this Terms, Chipmunks has the right to immediately delist any of the food products from the Platform, which is not in compliance with the Food Safety and Standards Act, 2006 or the rules or regulations, made thereunder.
  • You are responsible for costs related to reimbursement to the Users in the event Users have either refused to pay for or have claimed partial or full refund, as applicable, for reasons that are attributable to Restaurant Partner, including but not limited to, User’s expectations not being met or User dissatisfaction in relation to, inter alia, the quality of the Meal(s)/Item(s), undelivered Meal(s)/Item(s), discrepancy in the Meal(s)/Item(s) delivered which is not in accordance with the Meal/Item placed and/or those Meal(s)/Item(s) for which User requests for a replacement. (“Disputed Orders”) Any such User(s) request a refund for any Meal(s)/Item(s) (including, without limitation, any costs associated with retrieving any such Meal(s), if applicable), for reasons that are considered by Chipmunks in its sole discretion as reasonable, for (i) request by the Users of refund or (ii) acceptance by the Delivery Partner of the request. Chipmunks may deduct refunds from the payment made to you under these Terms.
  • It is clarified that Chipmunks shall not be liable to make any payment for a Disputed Order. Chipmunks shall reserve the right to recover from Restaurant Partner, the amount paid to Users/Buyers as refund upto the order value.
  • In case of complaints from the User pertaining to food efficacy, quality, or any other such issues, Chipmunks shall notify the same to Restaurant Partner and shall also redirect the Buyer to the consumer call center of the Restaurant. Restaurant Partner shall alone be liable for redressing and bound to take action on the complaints by the User. Chipmunks has the right to share with the Restaurant Partner, the relevant information including the Restaurant details to enable satisfactory resolution of the complaint. Chipmunks shall in the interest of satisfactory resolution of the Complaint, share with the User, relevant information pertaining to the Order along with Restaurant details.
  • Service Fee. In consideration for use of the Chipmunks App & Chipmunks Platform, Chipmunks will charge you a service fee as specifically set forth on each applicable Addendum as well as the Letter. All fees under these Terms shall be paid in Indian Rupees and are exclusive of any taxes, including Indirect Tax and withholding tax, if applicable.
  • Chipmunks does not guarantee that you will be matched with the Delivery Partner at the time you wish to be matched. Chipmunks shall not be liable for any failure to match.

Promotional Activities :

  • Chipmunks will each showcase the availability of the Meals via the Chipmunks App or Web through various promotional activities (e.g., our respective social media channels, websites, or blogs), as mutually agreed.
  • Subject to the terms and conditions of this Terms, each party hereby grants to the other party (and, in the case of Chipmunks, to its affiliates) a limited, non-exclusive and non-transferable license during the Term to use the such party’s respective Marks (as defined below), on a royalty-free basis, for the sole purpose of performing the promotional activities as set forth in an applicable Addendum. For purposes of these Terms, the term “Marks” will mean the trademarks, service marks, trade names, copyrights, logos, slogans and other identifying symbols and indicia of the applicable party. All uses of a party’s marks by the other party will be in the form and format specified or approved by the owner of such marks. Except as expressly set forth herein, neither party will use the other party’s marks without the prior, express, written consent of the other party. All goodwill related to the use of a party’s marks by the other party shall inure to the benefit of the owner of such marks. Except as expressly set forth herein, neither party shall be deemed to grant the other party any license or rights under any intellectual property or other proprietary rights.
  • Publicity. Except as may be expressly set forth in this Terms or an applicable Addendum, neither party may issue a press release or otherwise refer to the other party in any manner with respect to this Terms or otherwise, without the prior written consent of such other party.
  • “Personal Data” means any information obtained in connection with this Terms (a) relating to an identified or identifiable natural person; (b) that can reasonably be used to identify or authenticate an individual, including but not limited to name, contact information, precise location information, persistent identifiers; and (c) any information that may otherwise be considered “personal data” or “personal information” under the applicable law. Restaurant agrees to use, disclose, store, retain or otherwise process Personal Data solely for the purpose of performing the services contemplated by this Terms. Restaurant shall maintain the accuracy and integrity of any Personal Data provided by Chipmunks in its possession, custody or control. Restaurant agrees to retain Personal Data provided to Restaurant by Chipmunks solely by using the software and tools provided by Chipmunks.

Non – Exclusive

We each acknowledge and agree that, unless otherwise stated in a Letter/Addendum, our relationship is non-exclusive.

Confidential Information

“Confidential Information” means any confidential, proprietary or other non-public information disclosed by one party (the “Discloser”) to the other (the “Recipient”), whether disclosed verbally, in writing, or by inspection of tangible objects. Confidential Information will not include that information that (a) was previously known to the Recipient without an obligation of confidentiality; (b) was acquired by the Recipient without any obligation of confidentiality from a third party with the right to make such disclosure; or (c) is or becomes publicly available through no fault of the Recipient. Each Recipient agrees that it will not disclose to any third parties, or use in any way other than as necessary to perform this Terms, the Discloser’s Confidential Information. Each Recipient will ensure that Confidential Information will only be made available to those of its employees and agents who have a need to know such Confidential Information and who are be bound by written obligations of confidentiality at least as protective of the Discloser as this Terms before such individual has access to the Discloser’s Confidential Information. Each Recipient will not, and will not authorize others to, remove, overprint or deface any notice of copyright, trademark, logo, legend, or other notices of ownership from any originals or copies of the Discloser’s Confidential Information. The foregoing prohibition on disclosure of Confidential Information will not apply to the extent the Discloser has authorized such disclosure, nor to the extent a Recipient is required to disclose certain Confidential Information of the Discloser as a legal obligation based on the applicable laws and regulations or order of a court, provided that the Recipient gives the Discloser prior written notice of such obligation to disclose and reasonably assist in filing petition of objection etc. prior to making such disclosure. Upon expiration or termination of these Terms and as requested by a Discloser, each Recipient will deliver to the Discloser (or destroy at the Discloser’s election) any and all materials or documents containing the Discloser’s Confidential Information, together with all copies thereof in whatever form.

Representations and Warranties; Disclaimer

  • Each party hereby represents and warrants that: (a) it has full power and authority to enter into this Terms and perform its obligations hereunder; (b) it is duly organized, validly existing and in good standing under the laws of the jurisdiction of its origin; (c) it has not entered into, and during the Term (as defined below) will not enter into, any Terms that would prevent it from complying with or performing under this Terms (in your case, including without limitation, any exclusive Terms with any third parties for the availability of food via a technology platform); and (d) the content, media and other materials used or provided as part of this Terms shall not infringe or otherwise violate the intellectual property rights, rights of publicity or other proprietary rights of any third party.
  • The Restaurant further represents and warrants that it will comply with all applicable laws and regulations in its performance of this Terms including, but not limited to, the Food Safety & Standards Act, 2006 and rules and regulations made thereunder, its engagement of Delivery Partners.
  • The Restaurant further represents and warrants that the details of the tax registrations provided by the Restaurant and Indirect tax to be levied on each meal to be made available for sale via the Chipmunks App is as per Addendum II, forming integral part of this Terms. The Restaurant further confirms and declares that the information provided in Addendum II and the copies of tax registrations, are true and correct, and assumes responsibility to intimate Chipmunks in case of any change in the provided information. The Restaurant undertakes that all Indirect Tax applied on each Meal and Delivery made available for sale via the Chipmunks App would be deposited with the Government Treasury within stipulated timelines.
  • EXCEPT AS SET FORTH HEREIN, EACH PARTY MAKES NO REPRESENTATIONS, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING ITS SERVICES OR PRODUCTS OR PURPOSE OF THIS TERMS.

Indemnification :

  • Indemnified Claims. Each party (the “Indemnifying Party”) will indemnify, defend and hold harmless the other party, its affiliates and their respective directors, officers, employees and agents (the “Indemnified Party”) from and against any and all claims, damages, losses and expenses (including reasonable attorney’s fees) (collectively, “Losses”) with respect to any third party claim arising out of or related to: (a) the negligence or wilful misconduct of the Indemnifying Party and its employees or agents (in your case, excluding Chipmunks and Delivery Partners to the extent they are your agents pursuant to Section 3) in their performance of this Terms; (b) any claims that the Indemnifying Party breached its representations and warranties in this Terms; (c) any claims that the Indemnifying Party’s Marks infringe a third party’s intellectual property rights, as long as such Marks have been used in the manner approved by the Indemnifying Party; or (d) any breach and/or non-compliance with applicable data protection laws. In addition, you will indemnify, defend and hold harmless the Chipmunks Indemnified Parties from and against any and all Losses with respect to any third-party claim arising out of or related to any harm resulting from your violation or alleged violation of any applicable retail food or other health and safety code, rule or regulation, except to the extent such harm was directly caused by the gross negligence or wilful misconduct of Chipmunks or its employees, agents or Delivery Partners.
  • Procedure. Each Indemnified Party shall provide prompt notice to the Indemnifying Party of any potential claim subject to indemnification hereunder. The Indemnifying Party will assume the defense of the claim through counsel designated by it and reasonably acceptable to the Indemnified Party. The Indemnifying Party will not settle or compromise any claim, without written consent of the Indemnified Party, which will not be unreasonably withheld. The Indemnified Party will reasonably cooperate with the Indemnifying Party in the defense of a claim, at Indemnifying Party’s expense.

Term & Termination of Contract

Either Chipmunks or the Restaurant Partner can terminate this contract providing 15 days’ prior written notice to the other. Chipmunks shall delist the Restaurant Partner at the end of the 15th Day. Upon termination in accordance with the terms hereof, Restaurant Partner shall only be required to service Meal(s) already placed through Chipmunks prior to such expiry or earlier termination of these Terms and Chipmunks shall be entitled to receive Service Fee for such Meal(s).

Notice

  • All notices under these Terms shall be sent by registered post acknowledgment due, contemporaneous courier or email to the address mentioned below:
  • Chipmunks Reg. Office: AZAD PATH, ROAD NO.3, BIRSANAGAR, JAMSHEDPUR, JHARKHAND.

If the Restaurant Partner notices any discrepancy in the weekly settlement, the Restaurant Partner may raise a ticket by writing an email to merchantsupport@chipmunks.in and the same will be mutually resolved by both parties within 15 days from the date on which the ticket was raised.

Amendments

These Terms of Use are subject to modifications. Chipmunks reserve the right to modify or change these Terms of Use and other Chipmunks policies at any time with or without prior notice to Merchants. You shall be liable to update yourself of such changes while using the platform’s website & mobile applications. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Chipmunks policies (including Cancellation & Refund Policy and Privacy Policy) as updated on the Platform from time to time.

 

ADDENDUM I

Special Terms

 

1. Reporting

Chipmunks will give you information regarding the number of Meals picked up by Delivery Partners and sold by you to the Users pursuant to the Terms. The Restaurant Partner shall maintain such documents to record the proof of delivery of product or performance of service. Without prejudice to the generality of the aforesaid, Restaurant shall routinely and at such time intervals provide such reports and in such formats as may be specified by the Company.

2. Payment

(a) Service Fee. In consideration for Chipmunks lead generation, demand prediction, payment processing and other related services provided via the Chipmunks App under the Terms, Chipmunks will charge you a service fee, agreed under the Letter and reiterated under the Addendum II (exclusive of Indirect Tax and withholding tax, if any) on Meal Value, as defined under the Letter or (the “Service Fee”). This Service Fee is charged as consideration for expediting the Users’ orders via the Chipmunks App.

 

Last Updated 14-12-2023