Return Process:

1. Returns (if applicable)

1. Please share us the receipt and images of Damaged / Defective product within maximum 1 hours of delivery.
2. Products/Items should be UNUSED and should be returned in their original Packaging along with the tags, accessories and labels attached in the same condition in which you received it.
3. It is advised that the return packets should be strongly and adequately packaged. So, that there is no further damage of goods in transit.
4. To complete your return process, we will need a receipt or proof of purchase or invoice copy. 

1. Return will be processed only if:

1. It is determined that the product was not damaged while in your possession;
2. The product is not different from what was shipped to you;
3. The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
5. Products marked as “non-returnable” on the product detail page cannot be returned.

To return an item, please share us the images of damaged / defective product and its bill by reaching us at support@chipmunks.in or call us at +91- 8433057707, and place the item securely in its original Packaging, with tags, Bills & Accessories.

Refunds (if applicable)

You shall only be able to claim refunds for transactions initiated by you only if you have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, you shall be eligible to get the refund in the following circumstances:

1. Your package has been tampered or damaged at the time of delivery, as determined by Chipmunks basis the parameters established by Chipmunks in its sole discretion.
2. If the wrong Item has been delivered to you, which does not match with the Item for which you had initiated a transaction on the Platform.
3. Chipmunks has cancelled the order because of any reason mentioned above.
4. All decisions with respect to refunds will be at the sole discretion of Chipmunks and in accordance with Chipmunks internal refund policy (Refund Metrix) and the same shall be final and binding. All refunds initiated by Chipmunks shall be refunded to the financial source account from which, you have initiated the transaction on the Platform.

1. Refund in Case of Return:

We will process refund, once we receive and inspect your return or the seller notifies us of receipt of return. The refund amount is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Chipmunks wallet (in case of Pay on Delivery orders).

• Once your return is received and inspected, you will receive an email about the status of your return request.
• In case, your return has been accepted, the refund amount will be initiated immediately.
  1. In case of pre – paid order by using any credit/debit card / net banking will be refunded back to the same mode of payment within 3 – 7 bank working days and the refund will reflect in the next billing statement.
  2. For all other modes of payments (POD), you will be asked for your bank account details in which we can process the refund or you can opt your Chipmunks Wallet.

Refund Processing Timeframe:

• For Pay on Delivery (COD) orders: Refunds will be processed within 1–2 working days from the date we receive and inspect the returned product or receive confirmation from the seller.

• For Pre-paid orders (paid via card, UPI, net banking, or wallet): Refunds will be initiated immediately after return approval and typically reflect in your original payment method within 5–7 business days (subject to your bank or payment gateway processing time).

Exchanges (if applicable)

1. Products are replaced only if they are not opened and are still in their original packaging. If you need to exchange your product for the same item, then send us an email or you can visit your nearby store from where your product has been purchased.
2. Only unused and boxed handsets are eligible for exchange in case of incorrect delivery or logistics error.
3. Products may be eligible for exchange only if the same seller has the exact same item in stock.
4. If the exchange request is placed and the seller does not have the exact same product in stock, we will provide a refund.

Exchange Delivery Timeframe:

• We aim to complete exchanges on the same day, whenever possible.

• In other cases (based on product availability, location, and seller’s exchange terms), the exchange will be arranged within 1–3 days from the date of approval.

 Exceptions

The following items cannot be returned or exchanged:

● Items marked as non returnable or Not Exchangeable by Merchant.
● Used Items, Seal opened, without tags, missing accessories and bills etc.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

On sale products (if applicable)

Only items that are regularly priced are eligible for a refund. Products that are bought on sale and other special offers cannot be refunded.

Questions? : If you have any questions concerning our return policy, please contact us at:

• Email us – support@chipmunks.in
• Call us - +91 843 307 5507