You may be charged a delivery fee for delivery of your order by the Delivery Partner or the Restaurant Partner or the store or the Merchant, as the Delivery Partner or the Restaurant Partner or the Store or the Merchant may determine (“Delivery Charges"). You agree that Chipmunks is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Store, the Delivery Charges for the delivery service provided by the Restaurant Partner or the Store or the Delivery Partner, as the case may be. The Delivery Charges may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Restaurant Partner / Store, order value, distance, time of the day. Chipmunks will inform you of the Delivery Charges that may apply to you, provided you will be responsible for Delivery Charges incurred for your order regardless of your awareness of such Delivery Charges.
In addition to the Delivery Charges, you may also be charged an amount towards delivery surge for delivery of your order facilitated by the Delivery Partner or the Restaurant Partner or the Store or the Merchant, which is determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time (“Delivery Surge"). You agree that Chipmunks is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Store, the Delivery Surge for the delivery service provided by the Restaurant Partner or the Store or the Merchant or the Delivery Partner, as the case may be. The Delivery Surge may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Restaurant Partner / Store, order value, distance, demand during peak hours. Chipmunks will use reasonable efforts to inform you of the Delivery Surge that may apply to you, provided you will be responsible for the Delivery Surge incurred for your order regardless of your awareness of such Delivery Surge.
Chipmunks shall not be liable for any acts or omissions on part of the Restaurant Partner/Store(s)/Merchant(S) including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.
The Restaurant Partner(s)/Store(s)/Merchant(s) shall be solely responsible for any warranty/guarantee of the food and beverages or Products sold to the Customer and in no event shall be the responsibility of Chipmunks.
Delivery time may vary based on product availability, partner preparation time, traffic, and weather conditions. However, customers can generally expect delivery within the following timeframes:
Food Orders: Within 45 minutes to 1 hour of placing the order.
Grocery Orders: Within 1 to 2 hours of placing the order.
Pharmacy/Medical Orders: Within 2 to 3 hours of placing the order.
Parcel & Courier Services: Within 1 to 2 hours of booking, depending on distance.
Please note that delivery periods quoted at the time of ordering are approximate and may vary due to operational or logistical reasons.
Chipmunks is only a facilitator and shall not be liable for any acts or omissions of the Restaurant Partner(s), Store(s), or Merchant(s), including but not limited to:
Deficiency in service, wrong delivery, or order mismatch.
Quality, incorrect pricing, or deficient quantity of products.
Delays in preparation or delivery of the order.
The respective Restaurant Partner(s), Store(s), or Merchant(s) shall be solely responsible for any warranty or guarantee of the food, beverages, or products sold.
